Returns, Replacement, & Refunds

*We don't accept returns for no reason.*

For flawed items, you have 2 choices.

1. Request for replacement

We have a 7-days replacement policy. Once you have received your order, make sure to check the item right away, keep the original packaging in tact in case you wish to return the product later on instead of replacement. 

Request for a replacement by sending us an email at support@nexusbaby.com. In your email, please attach pictures of the item for documentation purposes highlighting the flaw and in the body of your email please state the reason for the replacement request.

Once we received this, we will start to fulfill an item replacement of the same kind of product that you have ordered.

We cannot send you a different kind of product if we still have stock left.

However, if we already ran out of stock for the specific product you ordered, we will ask you to choose from given products we will send for you to choose from and send you the product of your choice to replace the product you have ordered. If you don't like any of them, you can then opt for the next option below.

2. You can return the item you ordered for a refund if you don't want a replacement.

You return the item within 7 days from the day you have received the item provided that the original packaging is still intact and condition of the item is still in brand new condition. 

In requesting for a refund and returning ordered item, please email us at support@nexusbaby.com. In your email, please attach pictures of the item for documentation purposes highlighting the flaw and in the body of your email please state the reason for the return. Once we receive this, we will reply with the return address where you can ship back the product to us and a link to start the return process.

Please note that we will not entertain returns and replacement request beyond 7 days, so make sure to check the item you have ordered from us right away once you have received it. Don't just let it sit there, and open later passed the time.

Processing refund

After you have posted back the item to us within 7 days, please email us the tracking number, also attach the picture of your proof of shipping (e.g. receipt or waybill) on the email. Send it to us on the day when you shipped the item back, so we can start processing your refund right away. 

The money will be refunded back onto the same card you used to place the order with us, and will be paid back to you via a return transaction.

Please allow 3-7 days from the time you have sent us the proof of shipping of the item you have returned for the funds to show in your account.